How we think and do things
Client input & need is “orbiting” in and organized flow based on 5 main work areas or checkpoints as we say.
Client need & input starts it’s journey by being break down in small pieces, analyzed and recompiled after we have had it measured, tested and weighted as relevance for the defined goal.
Then based on the first checkpoint output we build a strategy that uses best the insights obtained from both client and market analyze. Once the strategic path is defined we start putting together the creative concept and to give a visible and tangible shape to those fresh new strategic elements.
Adding look and feel to this elements, now is becoming pretty much clear the directions of how and what will drive this from the drawing board to its final destination (our defined target) we use in this scope the whole range of technology, instruments, channels of communication and application solutions to tailor the implementation.
All the way through from birth of the idea and partnership in this journey with our client till it’s destination we keep the eyes on one of the most important things “Brand & consumer Experience” which need to be consistent in all points, in all actions and declinations;
In order to better manage and follow up each task we developed an interactive support on-line solution with:
- Intuitive Helpdesk
- Customer Suport Software & Email Management
- A date base of all activity and communicationwith the client and between agents
- Real Time Work Report & Status